Today we are going to discuss three types of communication: passive, aggressive, and assertive communication.
Passive communication is a style in which individuals avoid expressing their opinions or feelings, avoid protecting their rights, and avoid identifying and meeting their needs. A passive communicator is someone who is soft spoken, allows others to take advantage, prioritizes the needs of others, has poor eye contact and lacks confidence.
Aggressive communication, is a style in which a person expresses that only their own needs, wants, and feelings matter. An aggressive communicator is easily frustrated, speaks in a loud or overbearing voice, and frequently interrupts or does not listen.
Assertive communication emphasizes the importance of both peoples’ needs. An assertive communicator stands up for their own needs, wants, and feelings, but also listens to and respects the needs of others.
Let’s practice! Are you a passive, aggressive, or assertive communicator?
Scenario: A friend asks to borrow your car. This will be a big inconvenience for you.
Passive communicator: Yes. I guess that’s fine, Do you need me to fill the tank?
Aggressive communicator: No way! Why would I let you borrow my car? Why would you even ask?
Assertive communicator: I need my car that day, but I’ll have time to drop you off.